Frequently Asked Questions
Everything you need to know about shopping with Elka Collective.
What is the standard shipping timeframe for domestic orders?
Domestic orders are typically processed within 24-48 hours. Standard shipping takes 3-5 business days, while express shipping arrives within 1-2 business days depending on your location.
How do I return an item for a refund?
We offer returns on full-priced items within 14 days of delivery. Items must be in original condition with all tags attached. Please visit our returns portal to generate your shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer buy now, pay later options via Afterpay.
How can I find the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored pieces or checking the 'Fit Notes' section for specific garment advice.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your destination and the weight of your order.
How should I care for my Elka Collective garments?
To ensure the longevity of your pieces, please follow the specific care instructions on the internal garment label. We recommend gentle hand washing or eco-friendly dry cleaning for our silk, wool, and linen blends.